Returns

RETURNS

For any reason, if you are not satisfied with your purchase, you can return it within 30 days. You may return most purchases made on our e-shop within 30 days of purchase. Please note that clearance items, parts, outdoor and special orders are final sale and cannot be returned. 

To return an item, please contact customer service for a return authorization number. We will not be able to accept any returns made without an authorization number accompanying the return. Returned merchandise must be in original packaging, in resell-able condition and not installed. Return of goods must be freight prepaid. If product is received in poor condition due to unsatisfactory packaging, the client will be charged for repair and/or replacement of the fixtures. For this reason, we strongly advise you to use an insured, trackable shipping method to return items. Items must be received by us within 15 calendar days from when we issue the RMA or you will not receive any credit for your return.

Please note: Under any circumstance, shipping fees will not be included in the refund.

EXCHANGES 

To initiate an exchange, please contact our Customer Service team at 844.FLOS.USA (toll free) or by emailing us at e-shop@flosusa.com.

DAMAGED ITEMS

We take the utmost care to ensure that your order arrives in good condition, however, please notify FLOS USA immediately in the event that your order arrives damaged. Failure by the customer to make any claim against FLOS USA within three (3) business days from delivery date will constitute acceptance of the goods and the customer will waive the right to make claims of any damages, errors or shortages.

If the item needs to be returned due to a manufacturer defect, please refer to our Warranty policy.

 

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