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Site Information

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Privacy Policy

Please read this privacy policy carefully. By using this site, you are consenting to our privacy policy outlined below. Please note that our policy may change at any time going forward.

Information We Collect and Why

We request information from you in order to process your order. In order to complete your purchase on our website, we require contact information (such as name and shipping address, etc.) and financial information (such as credit card number, expiration date, etc.) from you. This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

We also collect information from you when you register on our site or fill out any forms.

We gather this information in order to:

a. Understand your specific needs and preferences so that we can personalize
b. and enhance your experience on our site.
c. Help us make improvements on our site.
d. Make sure our customer service is working
e. Process transactions
f. Stay in touch by sending you e-mails or news about what's happening at Flos (you can always opt out and choose not to receive this information by following the instructions in each e-mail, or by simply e-mailing us at e-shop@flosusa.com).

Security

We protect the information we collect from you and keep it secure by utilizing appropriate electronic and managerial procedures.

We use state-of-the-art encryption technology to protect sensitive information transmitted online. We also protect your information offline. Only employees who need your information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Log Files

As with most other websites, we collect and use the data contained in log files. We only use this information for statistical analysis purposes.

Cookies

Our site may use cookies and tracking technology in order to gather information that help us understand how the site is being used.

A cookie is a small file, which is placed on your computer's hard drive with permission. Cookies allow web applications to respond to you as an individual by remembering information about your preferences, tracking the sites you visit, etc. By doing so, Cookies help sites customize your visit and tailor its operations to your needs, likes and dislikes, etc.

A cookie DOES NOT give us access to your computer or any information about you, other than the data you choose to share with us.

The default setting on most web browsers is to automatically accept cookies, however, you can usually modify your browser setting to decline cookies if you wish (although this may prevent you from taking full advantage of the website).

Sharing of Data

We do not sell, distribute or lease your personal information to third parties or use same for marketing purposes outside of a FLOS entity, authorized representative  of FLOS or are required by law, to do so.

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation or as otherwise required to do by a duly issued subpoena by a court of competent jurisdiction. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating a fraud which has or may have already taken place.

Please also refer to our Terms of Use page for detailed information on use, disclaimers, limitations of liability governing the use of our site.

For questions or concerns regarding our Privacy Policy, please contact us at 844.FLOS.USA or 718.875.3472 or e-shop@flosusa.com