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Notice to Customers


Safety Notice to Bon Jour Unplugged Customers

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We have received reports of a small number of malfunctions involving the first version of the Bon Jour Unplugged rechargeable lamp, sold from October 2016 through 2019*. In particular, extended recharging may result in the rechargeable battery overheating, with a further possible risk of the lamp's body to melt. In some (extremely rare) cases, combustion and smoke emissions have also resulted from contact with the surrounding material.

 

Despite the low number of instances reported, Flos is conducting a recall out of an abundance of caution. Therefore, we are providing a new replacement power supply kit at no cost to the customer, containing a next-generation rechargeable battery and complete with simple instructions (including video)

 

If you have purchased a Bon Jour Unplugged lamp in the period stated, please contact your retailer for your new set.

 

As a precautionary measure, please do not use the lamp until it has been upgraded with the new power supply kit.

 

If you have any other questions, please email info@flosusa.com

 

* These products can be identified in two ways. One option is to remove the top part of the lamp. If the underside has UL on it, no action is required. Alternatively, look at the number on the charger socket. If the third digit is 6, 7 or 8, action is required. If the third digit is 9, action must be taken only if the first two digits are between 01 and 18.

 


Romeo Moon S2 and Romeo Louis II S2

We have received a number of reports regarding the Romeo Moon S2 and Romeo Louis II S2 model lamps,specifically in respect of products manufactured between 1996 and 2006. We have found how the improper use of some cleaning products on the articles could weaken the lighting suspension system, leading over time in some very rare cases, to its failure.

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Although there have only been a very limited number of reports, safety has always been a priority for FLOS.For customers who purchased these models between 1996 and the end of 2006, FLOS has made a simple and easy-to- install safety booster kit available which is designed to prevent any form of deterioration in the product. We would therefore ask customers to contact their nearest authorized FLOS retailer to receive the necessary information and a free safety booster kit, the assembly instructions for which can be downloaded.

 

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U.S. Consumer Product Safety Commission – Fast Track Recall

Recall Date: November 30th 2017

Recall Number: 18 – 11/7

Flos Recalls Pendant Light Fixtures Due to Impact Injury Hazard Recall Summary

Name of Product: Pendant light fixtures

Hazard: The glass diffuser can detach and fall, posing an impact injury hazard.

Remedy: Repair

Consumers should avoid walking under the fixtures until they are repaired. Consumers should contact the firm or any Flos retailer for a free repair kit that can be installed by consumers.

Consumer Contact: Please contact us.

Recall Details

Units: about 4,000

Description

This recall involves the Flos Romeo Moon model S2 and Romeo Louis II model S2 pendant lamps. The model number is printed on a label on the shade. The lamps have an internal glass diffuser covered by a flared glass or crystal shade that suspends from the ceiling by steel wires. Consumers can tell if their lamp is part of the recall by examining the underside of the ring holding the glass diffuser. If this piece is plastic only, it is part of the recall.

Incidents/Injuries: None reported

Sold At: Design Within Reach, Lumens, Ylighting, and other lighting stores and online at Flos.com from January 1996 through December 2006 for between $800 and $1,900.

Importer: Flos Inc.

Manufactured in: Italy

Flos Romeo Louis II S2

Flos Romeo Moon

Flos Romeo Moon S2

Flos Romeo Louis II S2

 

Underside of the ring holding the glass diffuser. If this piece is plastic only, it is part of the recall.

 

This recall was conducted, voluntarily by the company, under CPSC’s Fast Track Recall process. Fast Track recalls are initiated by firms, who commit to work with CPSC to quickly announce the recall and remedy to protect consumers.

About U.S. CPSC:

The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products under the agency’s jurisdiction. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical or mechanical hazard. CPSC’s work to ensure the safety of consumer products - such as toys, cribs, power tools, cigarette lighters and household chemicals – contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.

Federal law bars any person from selling products subject to a publicly-announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.

For more lifesaving information, follow us on Facebook, Instagram @USCPSC and Twitter @USCPSC or sign up to receive our e-mail alerts. To report a dangerous product or a product-related injury go online to www.SaferProducts.gov or call CPSC’s Hotline at 800-638-2772 or teletypewriter at 301-595-7054 for the hearing impaired.

CPSC Consumer Information Hotline

Contact us at this toll-free number if you have questions about the recall:800-638-2772 (TTY 301-595-7054) from 8 am to 5:30 pm EST; Messages can be left anytime. Call to get product safety and other agency information and to report unsafe products.

Media Contact

Please use the phone numbers below for all media requests.
Phone: 301-504-7908 or 301-504-7800 for Spanish.

 


Skygarden Safety Notice

We have received some complaints about a malfunction of the halogen version of the Skygarden 1 and Skygarden 2 pendant Lamps, manufactured since 2007, which may derive from a possible fault in the terminal of the mechanical device used to bear the weight of the lamp. In extremely rare cases this defect might lead to the buckling of the lamp suspension system.

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Although very few cases have been reported, and absolutely no damage has been caused to consumers, safety has always been a top priority for FLOS. For customers that have purchased these models in the period going from January 2008 to July 2016, we have prepared a simple safety kit that can easily be mounted on these lamps by qualified technicians. We accordingly invite our customers to contact their nearest authorized FLOS retailer to receive the information needed to obtain the safety kit, absolutely free of charge (assembly instructions can be downloaded here). For further information, please contact us.

 

 

 

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