Romeo Moon S2 and Romeo Louis II S2
We have received a number of reports regarding the Romeo Moon S2 and Romeo Louis II S2 model lamps,specifically in respect of products manufactured between 1996 and 2006. We have found how the improper use of some cleaning products on the articles could weaken the lighting suspension system, leading over time in some very rare cases, to its failure.
Although there have only been a very limited number of reports, safety has always been a priority for FLOS.For customers who purchased these models between 1996 and the end of 2006, FLOS has made a simple and easy-to- install safety booster kit available which is designed to prevent any form of deterioration in the product. We would therefore ask customers to contact their nearest authorized FLOS retailer to receive the necessary information and a free safety booster kit, theassembly instructions for which can be downloaded. For further information write to email@example.com
U.S. Consumer Product Safety Commission – Fast Track Recall
Flos Recalls Pendant Light Fixtures Due to Impact Injury Hazard Recall Summary
Flos Romeo Moon S2
Flos Romeo Louis II S2
Underside of the ring holding the glass diffuser. If this piece is plastic only, it is part of the recall.
This recall was conducted, voluntarily by the company, under CPSC’s Fast Track Recall process. Fast Track recalls are initiated by firms, who commit to work with CPSC to quickly announce the recall and remedy to protect consumers.
About U.S. CPSC:
The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products under the agency’s jurisdiction. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical or mechanical hazard. CPSC’s work to ensure the safety of consumer products - such as toys, cribs, power tools, cigarette lighters and household chemicals – contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.
Federal law bars any person from selling products subject to a publicly-announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.
For more lifesaving information, follow us on Facebook, Instagram @USCPSC and Twitter @USCPSC or sign up to receive our e-mail alerts. To report a dangerous product or a product-related injury go online to www.SaferProducts.gov or call CPSC’s Hotline at 800-638-2772 or teletypewriter at 301-595-7054 for the hearing impaired.
CPSC Consumer Information Hotline
Contact us at this toll-free number if you have questions about a recall:
800-638-2772 (TTY 301-595-7054)
Times: 8 a.m. – 5:30 p.m. ET; Messages can be left anytime
Call to get product safety and other agency information and to report unsafe products.
Skygarden Safety Notice
We have received some complaints about a malfunction of the halogen version of the Skygarden 1 and Skygarden 2 Pendant Lamps, manufactured since 2007, which may derive from a possible fault in the terminal of the mechanical device used to bear the weight of the lamp. In extremely rare cases this defect might lead to the buckling of the lamp suspension system.
Although very few cases have been reported, and absolutely no damage has been caused to consumers, safety has always been a top priority for FLOS. For customers that have purchased these models in the period going from January 2008 to July 2016, we have prepared a simple safety kit that can easily be mounted on these lamps by qualified technicians. We accordingly invite our customers to contact their nearest authorized FLOS retailer to receive the information needed to obtain the safety kit, absolutely free of charge (assembly instructions can be downloaded here). For further information, please call 888.952.9541 or email:firstname.lastname@example.org.