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FAQ

How do I create an account and place an order online?

Once you have selected the product you wish to purchase and proceed to "Checkout", you will be asked to Sign In. Here you will have the option to create an account by clicking on "Create an Account" under the Sign In section.

I created an account but forgot my password. How can I get my password, or create a new password?

If you have created an account and have forgotten your password, click here to enter your email address. We can email it to you in a matter of minutes. If you do not receive an email within 30 minutes, or would like to change your password, please call us at 844.FLOS.USA.

How can I check my order status?

To check the status of an existing order, please call 844.FLOS.USA (toll free) or 718.875.3472 x315 e-mail: e-shop@flosusa.com

Do you charge taxes?

FLOS USA is required to collect sales tax on orders shipping to NY, CA, FL, GA, and the State of Washington. 

When placing your order, we estimate sales tax based upon the county and state the shipping address is located in.

How can I return a product?

We take the utmost care to ensure that your order arrives in good condition, however, please notify FLOS USA immediately in the event that your order arrives damaged. Failure by the customer to make any claim against FLOS USA within 3 business days from delivery date will constitute acceptance of goods and waiver of any damages, errors or shortages.

If there is a problem with your order, contact Customer Service at 844.FLOS.USA. Click here for further details about returns, cancellations and exchanges.

What are my delivery options and how much do they cost?

Shipping is based on the value of your order. For complete delivery options and shipping rates, click here.

How long will it take to receive my order?

It will take 7-10 days to receive items shipped within the continental U.S., as long as the items ordered are in-stock at our Syosset warehouse. Shipments and deliveries are made Monday-Friday during regular business hours. Please note that many spare parts are not stocked and require a longer delivery time. If an item is not in stock we will contact you with the expected delivery date.  

How will my order be delivered?

We use UPS ground®, UPS 3 Day Select ®, UPS Next Day Air ® service to ship most products, although large orders may be shipped by a freight carrier. You will be notified if this is the case. If you ship to multiple addresses, we will apply separate shipping charges per location.

Can you ship orders internationally?

We currently ship only to addresses within the United States . Please refer to this chart to look for dealers overseas. Orders may be placed with billing addresses outside of the United States as long as they ship to addresses within the United States. 

Do you have showrooms or stores?

We have several showrooms nationwide. Our products are also sold through qualified dealers throughout the country. Please click here to search for a store closest to you.

Is your website secure?

FLOS USA understands the need and importance of keeping personal information safe and utilize Secure Sockets Layer (SSL) technology to achieve this. Your credit card and personal information is encrypted as it gets processed and goes through our ordering system. If you prefer not to send your credit card information over the Internet, you may place your order over the phone or fill out the order form and fax it to us at 718.875.3472.