Customer Service

Shipping & Processing

Orders ship via UPS from our warehouse in Syosset, NY. We offer free UPS Ground shipping on all orders over $50 that are shipped within the 48 continenental states. All orders which are shipping to Alaska, Hawaii and Puerto Rico carry a 15% shipping fee.  A flat rate of $9.95 will be assessed on orders less than $50 which are shipping to addresses outside of the 48 continental states. Shipping charges for all other services will be calculated based on the percentage of the cost of the product you are ordering, that will be displayed in the online shopping cart at the checkout screen (please see the chart below). 

You will receive an estimated ship date if the item you ordered is not in stock.  Please note that many spare parts are not stocked and require a longer delivery time. In-stock items will ship within 48 hours after your order is placed. We do not ship on weekends or holidays. Large orders and certain items can only be shipped via freight (UPS LTL) and charges will be displayed in the the checkout screen. Note: We currently only ship to addresses within the United States. 

ORDER VALUE UPS GROUND® UPS 3 DAY SELECT® UPS NEXT DAY AIR®
Up to $49.99 $9.95 $39.95 $59.95
$50.00 - $199.99 FREE
$200.00 or more 20% of total order value 30% of total order value

For estimated transit times, please visit the UPS website. Transit times for UPS shipping methods, including UPS 3 Day Select® and UPS Next Day Air® are based on the number of business days from the time your shipment is picked up by UPS at our warehouse until the order is received at your delivery address. Please note UPS does not ship to PO addresses.


 

Warranty

All FLOS products are sold with the following manufacturer warranty: FLOS warrants its products to be free from defects in materials and workmanship for a period of one (1) year from date of delivery. The warranty period is five (5) years for all LED products. During this warranty period FLOS will repair or replace, at its option, products that are proven to be defective. This warranty does not apply to damages resulting from accident, alteration, tampering, misuse, negligence or abuse. This warranty does not apply to light bulbs, which are not products manufactured by FLOS and are supplied by FLOS only as an accommodation (please note some lighting fixtures do not ship with light bulbs). If FLOS furnished you with advice or other assistance concerning the products, the furnishing of such advice shall not subject the company to any liability, whether it be contract, warranty, tort, (including negligence) or otherwise.


Sales Tax

We charge sales tax on all orders shipped to NY, CA, FL, GA, and the State of Washington.

Security

FLOS USA understands the need and importance of keeping personal information safe and utilize Secure Sockets Layer (SSL) technology to achieve this. Your credit card and personal information is encrypted as it gets processed and goes through our ordering system. If you prefer not to send your credit card information over the Internet, you may place your order over the phone or fill out the order form and fax it to us at 718.875.3473.


Corporate Mailing Address

FLOS USA, Inc.
110 York Street, 5th FL
Brooklyn, NY 11201

Telephone: 844.FLOS.USA (toll free) / 718.875.3472
Fax: 718.875.3473
Email:e-shop@flosusa.com
Monday - Friday: 9am to 5pm EST

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